Our free monthly webinars

• Zingerman's Approach to Building a Culture of Great Service

• Quick Customer Service Wins

• Giving Great Service Over the Phone & In Writing

• The Leader's Role in Creating a Culture of Great Service

• Zingerman's 3 Steps to Giving Great Service

• Zingerman's 5 Steps to EFfectively Handling Customer Complaints

• The Power of Language

Essays on Customer Service

• ZXI : A new way to measure service

• Low cost service tips for high stress times

• 5 Steps to Building an Organization Culture

2-day seminars

• The Art of Giving Great Service

Not sure if the content is going to address your Customer Service goals? Not even sure what your goals are? Connect with us. We would love to help you figure it out.

If you are sure we're the right thing for you, go on, take the plunge. We're so confident about our content that if you're disappointed in us, we'd happily refund your money, no questions asked. On the other hand, what if we change your world?

Books

• Zingerman's Guide to Giving Great Service

• Guia de Zingerman's Para Un Servicio de Excelencia

Digital Learning 

• The Art of Giving Great Service: Zingerman's 3 Steps for Giving Great Service & 5 Steps for Effectively Handling Complaints