We think of Food Co-ops as kindred spirits.
That same interest in Open Book Management. That same interest in creating a great experience for customers and staff. And intentionally building a great culture and a strong foundation of systems.
And so, we curated selection of the resources we offer just for you!
What follows are tools and recipes for great customer service, a great employee experience and open book management, all chosen for the unique challenges that Co-op’s face.
giving great customer service!
ESSAY : ZXI - A New Way to Measure Service
E-NEWS : The 10-4 Rule WEBINAR : Zingerman's 3 Steps to Giving Great Service
BOOK : Guide to Giving Great Service
DVD : 3 Steps to Giving Great Service
DVD : 5 Steps to Handling a Customer Complaint
SEMINAR : The Art of Giving Great Service
OPEN BOOK MANAGEMENT
ESSAY : Why Open Book ManagementWEBINAR : All About Open Book Management
WEBINAR : Meaningful Metrics
DVD : Zingerman's 3 Steps to Great Finance
SEMINAR : Open Book Management
a great place to work!
READ : Our Guiding PrinciplesREAD : Our Vision for 2020
READ : How we manage our Giving
E-NEWS : Zingerman's 12 Natural Laws of Business
SEMINAR : Leading With Zing!
SEMINAR : Working With Zing!
what your co-op colLeagues say about us :
“The trainer and staff passion for Open Book Management have helped me become excited about taking this back to my team.” -- Seward Community Co-op
“The discussions helped to contextualize many of the techniques I try to practice, offering new angles on familiar ideas.” -- Boise Food Co-op
“A TON of very useful info. Great teachers who work at a comfortable pace. Very engaging with lots of snacks and breaks.” -- East End Food Co-op
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